Refund, Replacement & Cancellation Policy
Not satisfied with the product? No problem, we offer a NO QUESTIONS ASKED 7 DAYS Return policy.
Just drop us an email (email@example.com) within 7 days of receiving the product.
Our team will reply to you with an approval email containing the instructions and return shipping address to which you need to send back the product. We request you to use a reputed courier with proper tracking number.
We apologize for not offering reverse pickups at this point and plan to introduce that soon. In case of approved returns Finaaz will Pay Maximum Rs. 100 as reimbursement for return shipping charges.
For return to be accepted the buyer will have to send the original product without any damage with all tags, accessories etc. We will not accept the return if the product is damaged / changed etc.
All Prices declared on the Website are exclusive of taxes. Please verify the total payable amount during checkout before placing the order. Our prices are liable to change anytime without notifying you. You shall be responsible for full payment of the order received by you. All charges payable shall be displayed on the Website, no extra charges would be applied for these services.
You are allowed to choose between various payments options while placing an order on the Website. You agree to use your own debit/credit card or bank details or UPI or phone number for the transaction. We would not be responsible for misuse of your card if all the security checks are verified. You agree that the methods of payment may be updated from time to time on the Website. You agree to review the same and use our Website and suitable payment option accordingly.
DELIVERY OF YOUR ORDER:
The logistics of delivery shall be handled by us. At the time of placing an order, an estimated time of delivery depending on your location would also be shared with you along with a contact number for tracking status of your order. Please note that we work our best to ensure that you receive your order as fast as we can but sometimes due to external factors like traffic, strikes etc. your order might take a while longer.
CANCELLATION AND CHANGES:
Please note that no cancellation of orders is possible once you confirm your order and complete the payment procedure. You need to call us on the provided mobile number in order to make minor changes or customisation is your order. All the communication will be shared with you on your registered mobile number or email id.
COMPLAINTS AND REFUND:
You can contact us on the phone number provided to you while placing the specific order or email us at firstname.lastname@example.org or email@example.com with complete details of the complaint encountered by you. We shall try to fix the issue immediately.
However, if there is any legal dispute, then such dispute shall be handled by a sole arbitrator appointed by us under Arbitration and Conciliation Act, 1996. The language of Arbitration shall be English only and the location shall be Surat, Gujarat, India.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT:
1. Nature of content:
You may post reviews, comments and other content; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights to otherwise injuries to the third party or objectionable and does not consist of or contains software virus, political campaigning, commercial solicitation, mass mailing or any form of spam.
2. False information:
You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right (but not the obligation) to remove or edit such content.
3. Rights Granted:
If you post content or submit material, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensed right to use, reproduce, modify, adapt, publish, translate, create derivative work from, distribute, and display such content throughout the world in any media. You grant us and our affiliate sites and sub-license the right to use the name that you submit in connection with such content.
4. Right Owned:
You represent and warrant that you own all the rights or otherwise or control of the rights to the content that you post; that the content is accurate; that the use of the content to supply does not violate this policy and will not cause injury to any person or entity and that you will indemnify us or our affiliate for all claims resulting from the content you supply.
We reserve the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party on their Website.
We attempt to be as accurate as possible. However, we make no warranties that the product description and any other content of its Website are accurate, complete, reliable, current and error free.
Method of Payment
We only accept online payments using trusted payment gateways wherein you can complete payment using Visa and MasterCard credit/debit card, BHIM UPI, Net Banking and Paytm wallet in Rupees.